hebaje Privacy Policy
hebaje gives the highest priority to protecting your personal information — your data is fully secured through SSL encryption and strict security measures.
Introduction and Commitment
hebaje ("we", "our", or "platform") is a safe and reliable online gaming platform in Bangladesh. This privacy policy ("policy") explains how we collect, use, store, share, and protect your personal information.
By creating an account on hebaje or by using our services, you are agreeing to the terms of this privacy policy. This policy is an integral part of our terms and conditions.
We believe that your privacy is a fundamental right. That is why we collect only the information that is necessary and keep it secure at all times. If any changes are made to this policy, we will notify you in a timely manner.
Section 1 — Data Collection
Information Collected at Registration
When you create an account on hebaje, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — to confirm 21+)
- Mobile number
- Email address
- Password (stored in encrypted form)
- Preferred payment method
Information Collected Automatically During Use
When you use our platform, we may automatically collect the following information:
- IP address and device type
- Browser type and version
- Date and time of login and logout
- Game history and transaction records
- Cookie and local storage data
- Page visit information and browsing behavior
Financial Information
To process transactions, we collect:
- bKash, Nagad, or Rocket number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amount and time
Financial information is always transmitted and stored via SSL encryption.
Information Collected Through Communication
When you contact us:
- Records of live chat conversations
- Email content
- Complaint and feedback information
- Documents provided for identity verification
Section 2 — Use of Information
hebaje uses your information only for legitimate and specific purposes. We use your information for the following reasons:
2.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Providing gaming services and bonus offers
- Processing deposit and withdrawal transactions
- Assisting with password recovery
2.2 Security and Fraud Prevention
- Preventing unauthorized access to your account
- Detecting and preventing suspicious transactions
- Complying with anti-money laundering (AML) regulations
- Verifying age (for users aged 21+ only)
2.3 Improving User Experience
- Providing a customized experience based on your preferences
- Resolving technical issues on the platform
- Testing new games and features
- Improving the quality of customer support
2.4 Fulfilling Legal Obligations
- Retaining information in accordance with applicable laws and regulations
- Responding to legitimate requests from law enforcement agencies
- Preserving evidence during dispute resolution processes
Section 3 — Data Sharing and Disclosure
hebaje does not sell your personal information to third parties. However, we may share information in specific circumstances:
3.1 With Service Providers
We work with trusted third parties who help operate our services — such as payment processors (bKash, Nagad, Rocket), game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.), and technical infrastructure providers. These parties have access only to the information necessary to deliver specific services and are required to comply with our privacy standards.
3.2 For Legal Requirements
We may be required to share information with authorities when needed for a court order, government directive, or lawful investigation. In such cases, we will always comply with applicable law and provide only the information that has been requested.
3.3 In Business Transfers
If hebaje ever goes through a merger, acquisition, or asset transfer, your information may be transferred to the new owner. In such cases, the new owner will also be required to comply with this privacy policy.
3.4 With Your Consent
For any purpose beyond the cases above, we will obtain your explicit consent before sharing your information.
Section 4 — Cookie Policy
hebaje uses cookies to improve your browsing experience. Cookies are small text files that are stored on your device.
4.1 Types of Cookies We Use
- Essential cookies: Required for login sessions and security. The site does not function properly without them.
- Functionality cookies: For remembering your preferences and settings.
- Analytics cookies: For monitoring and improving site usage.
4.2 Cookie Controls
You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause some features of the site to not work properly. Most modern browsers offer options to control cookies.
Section 5 — Data Retention and Security
How long is data kept?
We retain your information for as long as your account is active or as required to meet legal obligations. Specifically:
- Financial transaction records are retained for a set number of years even after account closure.
- Identity verification documents may be retained after account closure for legal purposes.
- Unnecessary data is securely deleted after a set period.
How is data kept secure?
hebaje uses industry-standard security measures:
- SSL/TLS encryption: All data transmissions are encrypted.
- Password hashing: Passwords are never stored in plain text.
- Firewall: To block unauthorized access.
- Regular audits: Security is tested on a regular basis.
- Access controls: Only authorized staff can access data.
Section 6 — Your Rights
You have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access
You can find out at any time what information we hold about you and request a copy of that information.
Right to Correction
If your information is incorrect or incomplete, you can request a correction. We will update it as quickly as possible.
Right to Deletion
In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object to the use of your information for marketing purposes and withdraw your consent at any time.
Section 7 — Protection of Minors
hebaje is a platform for users aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21.
Age is verified at registration and we may request identity documents in cases of suspicion. If we learn that a minor has created an account, we will immediately close that account and delete all associated information.
If you believe that a minor is using our platform, please inform our support team.
Section 8 — Third-Party Services
Our platform uses various third-party services, such as game providers and payment processors. These parties have their own privacy policies and are themselves responsible for how they process information.
hebaje is not responsible for the privacy practices of these third parties. We only ensure that every party working with us meets minimum security standards.
Payment service providers include bKash, Nagad, and Rocket — each has its own privacy policy available on their respective platforms.
Section 9 — Changes to the Policy
hebaje may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email.
- A notification will be shown when you log in to the platform.
- The "Last Updated" date on this page will be changed.
Continued use of the platform after changes will be taken as your agreement to the updated policy. If you do not agree with the changes, please contact us to close your account.
Section 10 — Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us. Our dedicated support team is ready to assist you with everything.
Live Chat: 24/7 support available in Bengali
Email: [email protected]
For privacy-related requests, please mention "Privacy Request" in the email subject line. We usually respond within 7 business days.