hebaje FAQ — Answers to All Your Questions

Opening an account at hebaje is completely straightforward. Go to the registration page and enter your name, mobile number, email and a strong password. Then confirm your age — only those aged 21 or above can open an account. Once you fill in the details, your account will be active within a few minutes.

No, only one account per player is allowed. If you attempt to create multiple accounts, all accounts may be closed and there is a risk of losing any deposited funds. If you run into any trouble, contact our support team — we are always ready to help.

hebaje verifies identity to keep all players' information secure and to prevent money laundering. Verification can be completed easily using your national ID card or passport details. Verified accounts enjoy faster and hassle-free withdrawals, and the security of your funds is further assured.

Click the "Forgot your password?" option on the hebaje login page. Enter your registered mobile number or email and a reset link will be sent to you. Set a new password and log in again. If you have any trouble with the process, contact us via 24/7 live chat.

Yes, you can change your mobile number, email or password from account settings. However, changing the real name and date of birth provided at registration requires identity verification. For security reasons, you are asked to log in again after any such change.

Funds deposited via bKash are generally added to your hebaje account instantly. Log in to your account, go to the Deposit section, select bKash and enter the amount. The minimum deposit amount is ৳100. If there is a delay due to network issues, wait a few minutes or contact support.

Yes, you can easily deposit money at hebaje using both Nagad and Rocket. Direct bank transfer is also supported. The minimum deposit amount is ৳100 across all methods, and deposits are generally completed instantly or within a few minutes.

The minimum withdrawal amount at hebaje is ৳800. Withdrawal requests are typically processed within 10 to 45 minutes. Withdrawals to bKash, Nagad or Rocket are the fastest. Bank transfers may take a little longer due to the bank's own processing procedures.

hebaje itself does not charge any additional fees for deposits or withdrawals. However, your mobile banking service (bKash, Nagad, Rocket) or bank may apply their own transaction charges — that is governed by the respective service's own policy. It is a good idea to check the charges policy of the relevant service before making a transaction.

Withdrawals are normally completed within 10–45 minutes. In some cases — if account verification is incomplete, if an active bonus wagering requirement remains, or if additional security checks are carried out for larger amounts — it may take a little longer. If you experience any delay, let us know via live chat and it will be resolved quickly.

At hebaje, transactions can be made via bank transfer from the major banks in Bangladesh — including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank and Sonali Bank, as well as other scheduled banks. Transfer using the correct account number and reference, and keep your receipt.

To bet on BPL matches, first deposit money into your account. Then go to the Cricket section and select an ongoing or upcoming BPL match. Various markets are available including match winner, toss and top run scorer. Select your preferred market and amount, then confirm the bet. After the match ends, your account is credited according to the result.

Yes, you can bet on international cricket events at hebaje including the T20 World Cup, IPL and ICC tournaments. Coverage is available for Bangladesh Tigers matches as well as the world's major cricket tournaments. You can bet both before the match starts and during live play.

RTP, or "Return to Player", is the average percentage of total wagered money that a slots game returns to players over the long term. For example, if the RTP is 96%, an average of ৳96 comes back for every ৳100 wagered. However, this is a statistical average — each round independently produces a random result.

Yes, hebaje is a mobile-first platform — you can play directly from a browser on both Android and iOS devices. All games, cricket betting and live casino can be enjoyed easily on a smartphone or tablet without downloading a separate app. The experience is best on a 4G connection.

hebaje's live casino games are played with real dealers via direct video streaming. Top providers like Evolution Gaming and Ezugi run the games in real time. You place bets on screen and the outcome is determined by the dealer's decisions. There is also the option to chat with the dealer via live chat.

Yes, only games from reputable game providers are used at hebaje. Pragmatic Play, PG Soft, JILI, Spribe and other providers use certified Random Number Generators (RNG) in their games — this ensures every spin or hand is completely random and not dependent on previous results.

As a new member, you will receive a 100% match bonus on your first deposit, up to a maximum of ৳20,000. For example: deposit ৳1,000 and get ৳1,000 bonus, giving a total balance of ৳2,000. Or deposit ৳42,000 and receive the maximum ৳20,000 bonus, for a total of ৳62,000. This bonus is added automatically on your first deposit after creating an account.

A wagering requirement means a bonus can only be withdrawn after it has been bet a specified number of times — this is a standard industry rule to prevent bonus abuse. The wagering requirement for hebaje's welcome bonus is 25x. That means if you receive a ৳1,000 bonus, you need to complete a total of ৳25,000 in bets before withdrawing.

The hebaje VIP program is automatic — the more you play, the higher the level you reach. There are four levels: Bronze (weekly cashback up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%) and Platinum (up to 0.8%). Higher levels offer more benefits and priority service.

VIP cashback is calculated every week. Based on your weekly net losses, cashback is added to your account at the rate set for your VIP level. Cashback goes directly to your balance and is generally credited every Monday.

No, bonus balance cannot be withdrawn directly — you must first meet the 25x wagering requirement. However, your own deposited funds can be withdrawn at any time; if the bonus requirement has not been met, the bonus portion will simply be forfeited. To read the full bonus policy, see the terms and conditions.

hebaje is for those aged 21 and above only. Age is verified at the time of registration and ID may be requested in cases of doubt. Creating accounts for minors is strictly prohibited and any such account found will be closed immediately.

hebaje uses SSL encryption to ensure maximum security — this keeps all your personal and financial information completely protected. We never share your information with third parties. For more details, read our privacy policy.

hebaje places the highest importance on responsible gaming. You can activate a temporary break (cooling-off) or self-exclusion yourself from account settings. During this period it will not be possible to access the account or make any transactions. For more details, see our responsible gaming page.

If you feel gaming is getting out of control, contact our 24/7 live chat immediately — we will help you confidentially. Requests for self-exclusion or account closure are acted upon quickly. Also seek help from family or a trusted person — play responsibly with a clear mind.

The hebaje support team is available 24 hours a day, 7 days a week in Bengali via live chat. For any issue — technical, financial or account-related — you will receive immediate assistance. You can also contact us by email: [email protected]

Notify us immediately via 24/7 live chat or at [email protected]. We will temporarily freeze the account and begin a security review. Change your password and make sure you have not shared your login details with anyone. hebaje never asks for your password by email or chat.